Refund Policy

• Fully refundable if requested within 7 days of payment AND the access code has not been redeemed.
• Once the code is redeemed and an account is created, the fee is non-refundable — the code is permanently consumed.
• If we are unable to issue you a working code, you receive a full refund.

• Fully refundable within 7 days of activation if no Higher Officer has been invited and no course has been published.
• Between day 8 and day 30, a pro-rata refund of the unused period is available, minus a 10% administrative fee.
• After 30 days the membership is non-refundable for the remainder of the 365-day term.
• Renewals follow the same rules, counted from the renewal date.

You may cancel at any time. Cancellation stops future renewal; it does not automatically trigger a refund of the current term. Access continues until the paid term ends, after which the account becomes read-only.

• An access code that has already been redeemed.
• Accounts suspended or terminated for breaching the Terms & Conditions.
• Change of mind after the applicable refund window has closed.
• Loss of access caused by sharing credentials or codes with another person.
• Third-party costs such as bank or payment-gateway charges.

• Email support@diverr.in with the subject “Refund request”, or message the DIVERR team on WhatsApp at 9566805848.
• Include your full name, registered email, payment date, amount and access code (if issued).
• We acknowledge within 2 business days and decide within 7 business days.
• Approved refunds are returned to the original payment method within 5–10 business days.